integration ⏱️ 10 min

Integrating Bitrix24 with a Telegram Bot to Automate Incoming Lead Processing

Step-by-step guide to integrating a Telegram bot with the cloud version of Bitrix24 for automatic lead creation via the REST API. Includes PHP code examples and recommendations for further automation using workflows and automation rules.

#=Bitrix24 #Telegram #bots #leads #REST API #integration #cloud version

Integrating Bitrix24 with a Telegram Bot to Automate Incoming Lead Processing

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Conclusion

Integrating Bitrix24 with a Telegram bot through the REST API is an effective approach for automating initial customer contact. This approach enables lead generation in the CRM without manager involvement, scales message handling, and initiates processing workflows without third-party forms. For reliable operation, a structured entry-handling architecture, centralized webhook logic, and thoroughly tested business logic scripts are recommended. Possible extensions include user authentication within the bot, integration with external NLP services, or message analytics collection.

Have a project to discuss?

If you need to review technical options or estimate the scope of work for a similar integration, it's possible to clarify requirements in advance. Typically, clients define:

  • expected bot behavior and lead routing scenarios,
  • CRM access level and necessary REST API endpoints,
  • technical setup for hosting the webhook service.
Категория: integration
Теги:
=Bitrix24 Telegram bots leads REST API integration cloud version
Время чтения: 10 min

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